BHuge
03-08-2008, 10:03 PM
For those of you looking in Southeast Michigan or Northern Ohio here is what I have found from dealers in that area. Hope it helps anyone in search for one.
Groulx Pontiac in Monroe: No 888s, but are getting 2 G8 GTs later. One Grey and one orange, both with Premium package and sunroof. Will honor GMS pricing.
Rowan Pontiac in Southgate: Getting three 888s. Black, White, and Red. Also have 4 other G8s already tagged. 2 Base and 2 GTs. (GTs are exact same as Groulx's GTs) Will not honor GMS on 888s, but will on later G8s.
Red Holman in Westland: Getting three 888s. Gray, Red, and Black. (Red is already sold pending test drive) Will honor GMS on all G8s.
Superior Pontiac Dearborn: Getting two 888s. Red and Black (Premium and Sport) Sales person I talked to was unsure if they would honor GMS pricing.
johnh
03-11-2008, 08:17 AM
Rowan Pontiac in Southgate
Just don't take it to their service dept...(long story), but they won't stand behind their work.
I'll have to make the short drive to Groulx and check out the orange one...when it comes in.
John DeLadurantaye
03-21-2008, 08:01 AM
Hello Johnj,
I wanted to respond to your accusation that we at ROWAN PONTIAC don't stand behind our work! Nothing could be more untrue. I am the service manager at Rowan and I can assure you we do. If you have had a bad visit please contact me and I will do whatever I can to correct that but don't make untrue comments about a good Dealer with CSI thats higher than the Zone.
Thanks,
123johnd
johnh
03-21-2008, 10:16 AM
Well hello John, I take it that Ken no longer works there? That would indeed be welcome news.
I was a loyal customer to Rowan for many years (bought at least 6 cars there), but this one issue is most certainly true. I will be fair and say other than this one issue, I have never had a problem with service there...but this one incident was just too much.
You can read the whole thread here:
http://www.ls1tech.com/forums/showthread.php?t=730194
I know it sounds unbelievable, but it is indeed 100% true--I was utterly shocked and appalled! I even went to the Sales Manager and he couldn't really help much.
Without belaboring the point, the previous Service Manager (Ken) was a rude jerk and unhelpful. I even called the GM rep on it and she told me that he wouldn't return her calls....
So a change in leadership there would be quite welcome....hopefully things there have changed for the better.
John DeLadurantaye
03-21-2008, 09:18 PM
Sounds as if you did have a problem with the previous service manager. A bad visit can be hard to take. However there are many good people in this store that have been here a long time and to condemn the entire service department is unfair. You did say except for this visit you liked this dealer!
johnh
03-22-2008, 07:52 AM
Sounds as if you did have a problem with the previous service manager. A bad visit can be hard to take. However there are many good people in this store that have been here a long time and to condemn the entire service department is unfair. You did say except for this visit you liked this dealer!
When I pay $300 for a repair, only to have the assembly fail within 300 miles, and then be told its now $1100 more..."if you don't like it..Have a nice day". When it was, in estimation of other mechanics, a faulty repair. (There's plenty of details around this...)
It was really that fact that the "dealership" ie the Service Manager Ken who was a rude jerk (mind you I as very polite the whole time) was no help and The Sales Manager (Jerry IIRC) couldn't really help either (he was sympathetic but didn't seem to have any say)
Since the rest of the Service Advisor crew (Mike, Mike, Brandon) all worked for Ken there wasn't much they could do...either. I felt bad for them as they were "caught in the middle", and they've always been great to deal with. BTW Ken after pretty much telling me off and throwing the papers at me, ran off to the back room to hide, leaving the rest of the crew to deal with me. My real problem was with the management, who seemed to be content to throw papers at me and tell me have a "nice day" or let me walk/drive out an unhappy customer.
As I said previously, it sounds like the leadership in the Service Department has changed with you for the better, and I appreciate that as I am sure many of the customers will as well.
John DeLadurantaye
03-23-2008, 09:30 AM
I'm glad you realize the problem you had there was with the previous service manager and also seem to say that the other employees treated you well and your earliar service visits were not a problem. We do stand behind our work and our reputation and customer satisfaction are excellent, and I invite you and anyone else in our location to visit ROWAN PONTIAC GMC for good service, Thank You.