Report: General Motors Scouring the Net to Find Your Complaints and Address Them - Pontiac G8 Forum: G8 Forums - G8Board.com
 
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post #1 of 18 (permalink) Old 03-29-2010, 09:56 AM Thread Starter
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Report: General Motors Scouring the Net to Find Your Complaints and Address Them


In an effort to provide better customer support and head off problems before they get out of control, General Motors has created a new "task force" aimed at monitoring social media sites for complaints about GM vehicles and looking to find solutions.

A report in the Detroit Free Press highlights the story of one woman, Melissa Walker, whose complaints about her 2001 Cadillac DeVille on Twitter were picked up by GM's new team of customer service agents. GM wasn't able to solve the problem, but Walker was left with a positive feeling about the experience, and Tweeted to say as much Ė exactly what GM is looking for.

Last July GM set up a team of 50 customer service agents to chat online with people about sales incentives and vehicle options. In November, five social media agents were added to hunt out complaints online and that team is set to be doubled in April.

Now if GM's task force is doing its job, someone from the team will likely be reading this story. If they are, might be suggest they not only scour Facebook and Twitter, but the comments sections of news blogs, like our own. As an example, see the link below on a story we ran about an investigation into Chevy Cobalt steering issues, which got tremendous response before GM officially announced a recall.

Chevy Cobalt Being Investigated for Faulty Steering, Recall Possible

More: Report: General Motors Scouring the Net to Find Your Complaints and Address Them on AutoGuide.com
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post #2 of 18 (permalink) Old 03-29-2010, 10:46 AM
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Hmmm...

"Social Media Agents"

Hmmm...
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post #3 of 18 (permalink) Old 03-29-2010, 11:03 AM
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Nothing like being on the cutting edge. Maybe if they had started watching the internet in the 90's when everyone started using it, they might be in better shape now.

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post #4 of 18 (permalink) Old 03-29-2010, 11:18 AM
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Attention TASK FORCE. Please read:

My 2009 G8 GT was advertised as having standard equipment - bluetooth.
I have GM provided literature supporting this.
Your GM representatives sales pitched this as a standard feature as well.
This equipment is defective and will not work. Your company and
representatives refuse to provide the functionality of the equipment I purchased.

Can you help myself and the numerous others who purchased this defective product?







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post #5 of 18 (permalink) Old 03-29-2010, 11:45 AM
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Quote:
Originally Posted by Perhaps View Post
Attention TASK FORCE. Please read:

My 2009 G8 GT was advertised as having standard equipment - bluetooth.
I have GM provided literature supporting this.
Your GM representatives sales pitched this as a standard feature as well.
This equipment is defective and will not work. Your company and
representatives refuse to provide the functionality of the equipment I purchased.

Can you help myself and the numerous others who purchased this defective product?



I'm having the same issue with the bluetooth unit my 2009 G8 came equipped with. I think I've read that this is a wide spread issue. It should definitely be addressed by GM.


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post #6 of 18 (permalink) Old 03-29-2010, 01:36 PM
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Hey gm

Install new lifters on our G8's!

I also have a 09 G8 GT advertised as having bluetooth. But it does not work!
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post #7 of 18 (permalink) Old 03-29-2010, 04:26 PM
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The paint!!

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post #8 of 18 (permalink) Old 03-29-2010, 07:39 PM
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My Bluetooth don't work also and the paint chips to easy on my 09 G8.
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post #9 of 18 (permalink) Old 03-30-2010, 05:24 AM
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One more problem that everyone will agree with is the range on the key fobs are to short of a distance.
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post #10 of 18 (permalink) Old 03-30-2010, 09:11 AM
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How about the sunroof rattles? Got any fixes for those yet?
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post #11 of 18 (permalink) Old 03-30-2010, 10:17 AM
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post #12 of 18 (permalink) Old 03-30-2010, 04:28 PM
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Then there is the infamous steering wheel shake.

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post #13 of 18 (permalink) Old 03-30-2010, 05:08 PM
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if they weren't able to solve a Cadillac problem, I doubt they'd even care about the G8 anymore since it's no longer made.
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post #14 of 18 (permalink) Old 04-02-2010, 01:02 AM
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My Bluetooth don't work also
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post #15 of 18 (permalink) Old 04-26-2010, 08:21 PM
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blue tooth no work and paint chips too easy.
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post #16 of 18 (permalink) Old 04-26-2010, 08:25 PM
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Quote:
Originally Posted by TsingTsaoNYC View Post
The paint!!
The Paint, Yes GM FIX our PAINT !

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post #17 of 18 (permalink) Old 04-27-2010, 12:30 PM
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Are they scouring trying to find how to reject claims for warranty work based on mods made to cars or actually putting together actions plans? I know of at least half dozen widespread concerns on these forumns that dont seem to be getting any real attention.
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post #18 of 18 (permalink) Old 04-27-2010, 05:57 PM
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Quote:
Originally Posted by GTO_04 View Post
Then there is the infamous steering wheel shake.

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++1

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