Solo Performance - Stellar Customer Service - Pontiac G8 Forum: G8 Forums - G8Board.com
Solo Performance

 
LinkBack Thread Tools
post #1 of 3 (permalink) Old 07-22-2014, 04:30 PM Thread Starter
Senior Member
 
Join Date: Sep 2009
Location: Indianapolis
Posts: 220
Solo Performance - Stellar Customer Service

Last week the car developed an exhaust rattle and I discovered it was coming from inside the muffler. No biggie, stuff happens.

I couldn't find the replacement muffler on Solo's website so I shot Steve a PM Sunday. Steve answers and tells me to give Jeff a call and he'll help me out.

I call Jeff Monday and in typical Solo style he provided customer service that completely exceeded my expectations. I explained the issue and he said no problem, I'll send you a new muffler. When I asked the cost he said don't worry about it, we like to take care of our customers.

I bought that exhaust almost 5 years ago during their first group buy. I certainly expected to pay something for a replacement muffler.

I check my email after work today and lo and behold, the muffler has already shipped and is expected to arrive tomorrow (Wednesday).

I'm more than satisfied.

The guys at Solo are just a bag full of awesome! They should consider expanding their business and start providing customer service training. There are plenty of companies out there that could benefit from their expertise.



Last edited by GTHappy; 08-17-2014 at 03:27 PM.
GTHappy is offline  
Sponsored Links
Advertisement
 
post #2 of 3 (permalink) Old 07-22-2014, 04:36 PM
Sarcasm Personified
 
Join Date: Aug 2008
Location: Cary, NC
Posts: 3,897
Quote:
Originally Posted by GTHappy View Post
Last week the car developed an exhaust rattle and I discovered it was coming from inside the muffler. No biggie, stuff happens.

I couldn't find the replacement muffler on Solo's website so I shot Steve a PM Sunday. Steve answers and tells me to give Jeff a call and he'll help me out.

I call Jeff yesterday and in typical Solo style he provided customer service that completely exceeded my expectations. I explained the issue and he said no problem, I'll send you a new muffler. When I asked the cost he said don't worry about it, we like to take care of our customers.

I bought that exhaust almost 5 years ago during their first group buy. I certainly expected to pay something for a replacement muffler.

I check my email after work today and lo and behold, the muffler has already shipped and is expected to arrive tomorrow (Wednesday).

I'm more than satisfied.

The guys at Solo are just a bag full of awesome! They should consider expanding their business and start providing customer service training. There are plenty of companies out there that could benefit from their expertise.
Agreed! They are awesome to deal with.

Glad they took care of you.

I had Solo on my G8 GT, When I got my 5.0 I kept in touch with them and when they made an exhaust for the 5.0, I bought it no questions. Now I have Solo on my Ram 1500. If they make an exhaust for a vehicle I own, I will purchase it no question asked.

Jeff and Steve are the perfect examples of how you want a business run. Best customer service I have ever experienced.

2019 Volkswagen GTI Rabbit
2017 Jeep Grand Cherokee Altitude 4x4
Zodiac is offline  
post #3 of 3 (permalink) Old 08-24-2014, 05:41 PM
Site Sponsor
 
GOINGSOLO2's Avatar
 
Join Date: Oct 2009
Posts: 1,287
Thanks for the kind words everyone. We really appreciate it and appreciate you as customers!!!

Steve
GOINGSOLO2 is offline  
Sponsored Links
Advertisement
 
Reply

Quick Reply
Message:
Options

Register Now



In order to be able to post messages on the Pontiac G8 Forum: G8 Forums - G8Board.com forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.

Password:


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:
OR

Log-in










Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page



Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

 
For the best viewing experience please update your browser to Google Chrome