Horrible Service at the Little Elm store (TX) - Pontiac G8 Forum: G8 Forums - G8Board.com
 
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post #1 of 7 (permalink) Old 07-20-2014, 11:18 AM Thread Starter
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Horrible Service at the Little Elm store (TX)

The worst experience I have ever had at any tire store. I highly doubt I will be going back to this location for anything more than my warranty, and it left a sour taste in my mouth for possible future purchases from any locations!

The simple story is an employee was upset that I purchased tires from a different location and had the tires transferred closer to my home to be installed. My car had no spare, and I couldn't drive to the other location, I was able to borrow a spare and drive the ~10 miles to the closer location.

My tires were supposed to be at the store yesterday from 10-12, they never called me so I called them around 11:30 for an update. The same employee gave me attitude and directed me to call the store I purchased the tires from since his store didn't get the invoice to get the sell and had to just do the labor. After calling the store I purchased from I got word that the tires were in fact there. After arriving, it still took them 3 hours to install, and there were a few cars that came in after me, and left before me...

I can inbox you full information on everything if needed!
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post #2 of 7 (permalink) Old 07-21-2014, 12:24 PM
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We apologize for your recent experience with us.

Customer satisfaction is one of top priorities and we have certainly fallen short. I'll send you a PM for more information. Thank you for reaching out to us.

Last edited by Discount Tire; 07-21-2014 at 12:38 PM.
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post #3 of 7 (permalink) Old 07-21-2014, 01:39 PM Thread Starter
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Thank you for the quick reply.
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post #4 of 7 (permalink) Old 07-23-2014, 02:53 PM Thread Starter
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No one ever contacted me from the store in Little Elm...
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post #5 of 7 (permalink) Old 07-24-2014, 12:00 PM
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Quote:
Originally Posted by Gingerbeard Man View Post
No one ever contacted me from the store in Little Elm...
Thank you again for your continued patience. You have a PM.
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post #6 of 7 (permalink) Old 07-28-2014, 05:40 PM Thread Starter
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Thanks for looking into it, and taking care of the situation.
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post #7 of 7 (permalink) Old 07-28-2014, 06:47 PM
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I'm glad we could help! Thank you for allowing us the opportunity to make things right.
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