[mtolivecracker]

Im away from the forum for a year, and Pedders goes MIA.

BUT, theyll charge your CC right away,
theyll just never respond or ship your order.

Looks like i have to file a claim through my CC to get my money back
since they are not reachable.

Might as well be out of business.

Horrible company.

 

[biggestg8fan]

I have never dealt with them but I've seen countless posts complaining about pedders orders.

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[karlhungus]

I've heard the same. Pedders will never get a dime of my money. A shame since I hear their product is very good.

 

[tchr49]

Gave them a thought when I upgraded my suspension. After much research, I went with Lovells through Andy Kollar.
Boy am I glad I did!

 

[Sly]

I was going to order my struts thru them, this is good to know.

 

[gr8lover]

I was thinking about pedders also and heard there are some good vendors that support their stuff real good... one is on these forums...

can we have some details about your troubles?.

how many times and what kind of time frame we talking about on not getting back with you?... who you calling? supplier of pedders? or pedders direct?... hwo many days has it been since you first contacted them with no response?..

just like to know cause unfortunately some guys get all b itchy after not getting a call back the same day.... but it sounds like it has been a couple days at least?...

more info would help us others decide if we want to avoid or not?....

thanks for expanding your complaints!!! I hate to see when anyone has problems with any company...

 

[rocket69GTP]

Getting in contact with anyone is damn near impossible and I am fairly certain their vendors are having the same issues as well. I have gotten a couple of great deals as a result of the long time delays through Rob at WretchedMS but you will have to wait for it.

 

[mtolivecracker]

I went on pedders website direct.
placed my order on the 8th, thats a week ago.
CC card charged that day.
been calling twice+ a day since, since my gxp is on a block in my garage and im driving a rental.
i emailed all emails i could find.
0.
can i b itch now?

 

[Morris]

Nope, you have to install them first and when they start leaking then you can bitch. That's when I started anyway......same with the other two guys I know who had leaky rears.

 

[SRG963]

......same with the other two guys I know who had leaky rears.

That sounds like a personal problem rofl


I've never had an issue with my Pedders bits (GSR), still going strong after +30k of driving, with plenty of spirit. Never had a problem reaching someone at Pedders as well.

As far as time after ordering, some parts come directly from down under I believe, which adds to the shipping time.

Hope things get sorted out.


Did you try contacting Jacie?

[email protected]
Jacie Clapper
Office Manager
Pedders USA
9539 Lakeshore Drive
West Olive, MI 49460
O 1.248.522.8021
F 1.248.522.8165

 

[ksiu71]

Shipping and lead times are one thing. But in this day and age with multiple forms of instant communication, if you haven't gotten any word back at all after a week... That's BS.


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[Topher3134]

That sounds like a personal problem rofl


I've never had an issue with my Pedders bits (GSR), still going strong after +30k of driving, with plenty of spirit. Never had a problem reaching someone at Pedders as well.

As far as time after ordering, some parts come directly from down under I believe, which adds to the shipping time.

Hope things get sorted out.


Did you try contacting Jacie?

[email protected]
Jacie Clapper
Office Manager
Pedders USA
9539 Lakeshore Drive
West Olive, MI 49460
O 1.248.522.8021
F 1.248.522.8165

Aren't they in center point tx? See the problem.

 

[SRG963]

Email should be the same tho


Copied and pasted from my order years ago...

 

[mtolivecracker]

left that Jacie a few msgs.
Wherever they are at, if their website lists the wrong #, they dont deserve a single $.
I put my CC disputes on it, dont have time to try to reach them everyday.

 

[mtolivecracker]

Nope, you have to install them first and when they start leaking then you can bitch. That's when I started anyway......same with the other two guys I know who had leaky rears.

haha, thats awful, i got BCs, but apparently same thing.
from them, i was planning on getting spring bearings and mounts.
Ended up buying better from another place, a place that answers the phone too!

 

[mtolivecracker]

just got a order cancellation email and a refund confirmation email a few minutes ago.
Either my CC took quick action or they finally listened to voicemail/opened email.

 

[G8V8]

This is disturbing to hear. I have been buying Pedders since 2008. I have about everything they make for the G8 except LCA and have never had a problem with any of it. I have also never had a problem making contact or getting replies. Lots of guys in our g8 club use Pedders and their customer service has been totally outstanding.

I don't understand what has caused the problems M-cracker has experienced.

 

[JusticePete]

just got a order cancellation email and a refund confirmation email a few minutes ago.
Either my CC took quick action or they finally listened to voicemail/opened email.

Your order was canceled promptly at your request and the refund was processed the same way. Depending on the CC company refunds can take days to show up on the consumer end.

We are sorry that we disappointed you and will try to do better in the future.

 

[tking]

I placed an order with them feb 15 and still waiting for my parts, they never answer the phone or call back when message was left.

 

[JusticePete]

We are in a back order status for many G8 parts. Anyone that does not want to wait is welcome to a refund. Email me directly at [email protected]